Doctor McKenzie is the best dentist I have ever found. However the politics of his downtown office leaves a lot to be desired. I was Doctor McKenzie's client for a long time and was very pleased. On December 16, 2014 my father passed away. We buried him on December 23 2014. On December 21 2014 I got an infection in a tooth and called for some meds. I had planned on calling to book the first week of January, but on January 3rd 2015 my father in law broke his hip, We rushed to London and were there for 4 weeks while he healed. I got home January 31 2015 and booked an appointment on February 12 2015. However got a call on February 2 2015 saying my mom was really sick and that I had to get to her up north. She passed away February 9 2015. I called the morning of Feb 10 to cancel, but was told that I was a liar and that I was no longer Dr, McKenzie's client by Joanne the secretary. I think this is wrong on so many levels.No person should be treated this way. It is just not right.