My last visit was exactly that...my last visit. They submitted extra charges which my insurance obviously did not honour. The process of attempting to rectify resulted in having to deal with an incompetent receptionist/office assistant. As a long standing patient at this practice I was treated horribly. Insulted as well. Dr Goldman never once returned my call. But then again she was late for my last 2 appointments where I just picked up and left because I too am a busy, working career mom. Thankfully, Toronto is not short of dentists. Picked up my entire family and found another dentist.